# SparkLayer Status

> The official status page for SparkLayer, the B2B ecommerce platform. It says whether SparkLayer’s storefront (Frontend), Dashboard and API are working, with updates from the SparkLayer team on any incident. Statuses are set by hand by SparkLayer staff.

## Current status (as of 22 Oct 2026, 09:09 BST (2026-10-22T08:09:00.000Z))

**Some SparkLayer services are temporarily unavailable.**

- SparkLayer Frontend: Not working (Your B2B store as your customers see it: signing in, their prices, the quick order form, cart and checkout.)
- SparkLayer Dashboard: Not working (Where your team manages customers, price lists, settings and orders.)
- SparkLayer API: Some issues (How your ERP and other systems connect to SparkLayer: price, stock and order syncs.)

## Ongoing incidents

### SparkLayer is offline while we fix a global PHP security issue

- Page: https://status.sparklayer.io/incidents/2026-10-22-php-security-issue/
- Affects: SparkLayer Frontend, SparkLayer Dashboard, SparkLayer API (some issues)
- First update: 22 Oct 2026, 02:27 BST (2026-10-22T01:27:00.000Z)
- Latest update: Update at 22 Oct 2026, 09:09 BST (2026-10-22T08:09:00.000Z)

SparkLayer is offline. A critical security issue in PHP (https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php) affects a large part of the internet, and we’ve kept our services offline until a fix is in place and verified. We’ve found no evidence that SparkLayer or your data has been affected. We expect to be back online before 12pm UK time.

Latest update (Update, 22 Oct 2026, 09:09 BST (2026-10-22T08:09:00.000Z)):

Our engineering team has made good progress overnight. We’re migrating SparkLayer to updated infrastructure with the security fix in place, and we expect to be back online before 12pm UK time. If we’re back sooner, we’ll post here straight away.

We’re testing everything, including checkout, quick order and pricing, before we switch services back on, so you can rely on SparkLayer as soon as it’s live.

Your data
We’ve found no evidence that SparkLayer or your data has been affected at any point.

In the meantime
You can still take orders through Shopify. In your Shopify admin, go to Orders → Create order, add the products and apply your B2B prices, then use Send invoice. Our support team is available at support@sparklayer.io to help.

Thank you for your patience. We know this has been a long wait.

## Recent incidents (last 30 days)

- None.

## More

- [Status page](https://status.sparklayer.io/): the same information for people
- [status.json](https://status.sparklayer.io/status.json): machine-readable current status
- [Updates feed](https://status.sparklayer.io/feed.xml): every update, as an Atom feed
- [Contact SparkLayer support](https://docs.sparklayer.io/help/support)
- [SparkLayer](https://www.sparklayer.io) · [Help docs](https://docs.sparklayer.io)